Mr. Handyman Client Bill Of Rights^sm

 

Mr. Handyman® Tri-County is working to 'revolutionize' the handyman business by delivering repair, maintenance, and installation services in a more professional and personalized way than ever before imagined. It is our pledge that all Mr. Handyman® home and business clients are entitled to enjoy certain rights:

Reliability -- On Time

• All work is performed at scheduled appointment times -- not estimated times or time frames
• When the inevitable happens and an appointment cannot be promptly met, you are notified of alternatives well in advance of the scheduled start time
• Work is completed on time, as described up-front and through progress reports

Satisfaction -- Done Right

• Your satisfaction is guaranteed -- before you pay
• Work is done right, with attention to detail and timeliness -- our philosophy is "no surprises"
• Work is backed with our Satisfaction Guarantee Policy

Experience -- Proven 'One Stop Shop' Professionals

• With an average of 10-20 years of relevant experience each, our professional technicians are your single source 'one stop shop' for every maintenance, repair, and installation need, saving you the cost of finding and hiring multiple trades
• Our uniformed professional technicians are direct employees - not subcontractors -- allowing us to stand behind our work
• Every client benefits from the combined knowledge of our full regional team of experts

Fair & Professional Dealings -- Business with Integrity

• You deal directly with courteous service employees, in the office and in the field, who understand your needs - no answering machines
• All rates and billing procedures are explained up-front -- "no surprises"
• Our focus is on developing 'long-term client relationships', not 'one-time customers'

Value -- Lowest Long Term Cost

• Mr. Handyman provides fair, honest, and competitive pricing and business practices
• Our unmatched combination of price, performance, and professionalism properly balances quality and budget
• Our annual maintenance programs offer the lowest overall cost of home maintenance

Safety -- The Right Image

• Our experienced professional technicians employ smart and safe work practices
• Our technicians meet stringent background and drug testing, are fully insured and bonded, and are clean cut
• Our uniformed technicians arrive in easily identifiable company vans

Accountability -- Here for the Long Term

• Our Tri-County staff is the largest in the area, with infrastructure to meet client needs
• We are active in community and regional improvement projects
• We are a Division of Service Brands International, a recognized leader in the service industry